job description
Join The SM Store as a Gift Registry Advisor (Supervisor) and lead a team dedicated to delivering exceptional gifting experiences. In this role, you will oversee personalized gift registry services, ensuring seamless event registration, gift selection, and wrapping services. Your leadership will drive sales growth while maintaining the highest standards of customer satisfaction.
Based in beautiful Bali, this position offers a unique opportunity to blend retail expertise with hospitality in a dynamic, customer-focused environment. If you have a passion for sales, team leadership, and creating memorable shopping experiences, we invite you to apply.
Responsibility
- Supervise and mentor a team of gift registry advisors to deliver outstanding customer service.
- Oversee event registration processes, ensuring accuracy and efficiency.
- Drive sales growth through personalized gift recommendations and upselling techniques.
- Manage gift wrapping services, maintaining high-quality presentation standards.
- Collaborate with store management to develop promotional strategies for gift registry services.
- Resolve customer inquiries and concerns with professionalism and efficiency.
- Monitor inventory levels and coordinate with suppliers to ensure product availability.
- Train new team members on gift registry procedures and customer service best practices.
Qualifications
- Minimum of 2 years of experience in retail sales or customer service, with at least 1 year in a supervisory role.
- Proven track record of achieving sales targets and delivering exceptional customer experiences.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in using retail management software and POS systems.
- Ability to work flexible hours, including weekends and holidays.
- High school diploma or equivalent; additional qualifications in retail management are a plus.
- Passion for gift-giving and creating memorable customer experiences.