job description
Are you a detail-oriented professional with a passion for logistics and operations? We are seeking a Full-Time Dispatch Assistant to join our dynamic team in Kuta, Badung, Bali. This role is perfect for individuals who thrive in fast-paced environments, ensuring smooth coordination between drivers, clients, and internal teams.
As a Dispatch Assistant, you will play a pivotal role in optimizing delivery schedules, managing route planning, and maintaining accurate records to enhance operational efficiency. Your organizational skills and ability to multitask will be key to supporting our logistics operations and delivering exceptional service.
This is an exciting opportunity to grow your career in a supportive and collaborative work environment. If you are proactive, have strong communication skills, and enjoy problem-solving, we’d love to hear from you!
Responsibility
- Coordinate and schedule daily dispatch operations to ensure timely deliveries and pickups.
- Liaise with drivers, clients, and internal teams to provide real-time updates and resolve any logistical issues.
- Manage and optimize route planning to improve efficiency and reduce delivery times.
- Maintain accurate records of dispatch activities, including delivery confirmations, driver logs, and client communications.
- Monitor and track shipments to ensure they are on schedule and address any delays promptly.
- Assist in preparing and distributing dispatch documents, such as delivery orders and invoices.
- Handle customer inquiries and complaints professionally, providing solutions and escalating issues when necessary.
- Collaborate with the logistics team to streamline processes and implement improvements.
Qualifications
- Minimum 1-2 years of experience in dispatch, logistics, or a related administrative role.
- Strong organizational and time-management skills with the ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills to interact with drivers, clients, and team members.
- Proficiency in using dispatch software, GPS tracking tools, and Microsoft Office (Excel, Word).
- Attention to detail and problem-solving abilities to handle unexpected challenges.
- Ability to work under pressure and meet tight deadlines in a fast-paced environment.
- Basic knowledge of local geography and traffic patterns in Bali is a plus.
- High school diploma or equivalent; additional certifications in logistics or supply chain management are advantageous.