job description
Join the vibrant team at OnoPoke Food Shop, a premier destination for authentic Hawaiian poke bowls and Asian-inspired cuisine in Bali! We are seeking a friendly, detail-oriented Full-Time Cashier to deliver exceptional customer service while ensuring smooth and efficient transactions at our bustling locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.
As the face of OnoPoke, you will play a pivotal role in creating a welcoming atmosphere for our diverse clientele, including tourists, expats, and locals. This is an excellent opportunity for individuals passionate about hospitality, food service, and customer engagement to grow with a dynamic and fast-paced brand. Whether you're processing payments, assisting with orders, or resolving customer inquiries, your positive attitude and professionalism will leave a lasting impression on every guest.
At OnoPoke, we value teamwork, efficiency, and a commitment to excellence. In return, we offer a supportive work environment, competitive compensation, and opportunities for career advancement in the thriving hospitality industry of Bali. If you thrive in a fast-paced setting and take pride in delivering top-notch service, we’d love to have you on our team!
Note: This position is open for immediate hiring across multiple locations in Bali. Apply now to become part of our growing family!
Responsibility
- Process customer transactions accurately and efficiently using our POS system, including cash, credit/debit cards, and digital payments.
- Greet customers warmly, assist with menu inquiries, and provide recommendations to enhance their dining experience.
- Maintain a clean, organized, and welcoming front-of-house area, including the cashier station, dining tables, and customer service counters.
- Handle customer concerns or complaints professionally and escalate issues to management when necessary to ensure resolution.
- Balance cash drawers at the beginning and end of each shift, ensuring accuracy in all financial transactions.
- Collaborate with kitchen and service staff to ensure timely order fulfillment and seamless operations during peak hours.
- Adhere to food safety and hygiene standards, including proper handling of cash, utensils, and customer interactions.
- Assist with inventory management by reporting low stock items and participating in periodic stock checks.
Qualifications
- Minimum of 6 months of experience in a cashier, customer service, or hospitality role (prior food service experience is a plus).
- Basic proficiency in English; fluency in Bahasa Indonesia and/or additional languages (e.g., Mandarin, Russian, Japanese) is highly advantageous.
- Strong numerical skills and attention to detail to ensure accurate cash handling and transaction processing.
- Excellent communication and interpersonal skills, with a friendly, outgoing, and customer-focused demeanor.
- Ability to work in a fast-paced environment, multitask, and maintain composure during busy periods.
- Flexibility to work in shifts, including evenings, weekends, and public holidays, as required by the business.
- Basic computer literacy, including familiarity with POS systems or cash registers.
- Positive attitude, teamwork-oriented mindset, and a passion for delivering exceptional service.