job description
Join SotoGrande Batangas Hotel as a Front Office Supervisor in the heart of Bali and take the lead in delivering exceptional guest experiences. In this dynamic role, you will oversee the daily operations of our Front Office, ensuring seamless check-ins, check-outs, and personalized service that exceeds guest expectations. As the first point of contact, you will embody the warmth and professionalism of our brand, fostering a welcoming atmosphere for international and local guests alike.
Bali’s thriving hospitality industry offers unparalleled opportunities for career growth, and this position is perfect for a detail-oriented leader with a passion for service excellence. You will collaborate with a diverse team to maintain operational efficiency, resolve guest concerns, and uphold the highest standards of hospitality. Whether you’re managing reservations, coordinating with housekeeping, or training staff, your leadership will directly impact guest satisfaction and the hotel’s reputation.
If you thrive in a fast-paced environment and are committed to creating memorable stays, we invite you to apply. This is more than a job—it’s a chance to be part of Bali’s vibrant tourism scene while advancing your career in luxury hospitality.
Responsibility
- Supervise and coordinate daily Front Office operations, including check-ins, check-outs, and guest inquiries.
- Lead, train, and mentor Front Desk staff to ensure consistent delivery of high-quality service.
- Resolve guest complaints or issues promptly and professionally, ensuring guest satisfaction.
- Manage room reservations, allocations, and overbooking situations with strategic problem-solving.
- Collaborate with Housekeeping, Maintenance, and other departments to ensure smooth guest experiences.
- Monitor and maintain accurate records of guest folios, payments, and financial transactions.
- Implement and enforce hotel policies, procedures, and service standards.
- Assist in preparing reports, forecasts, and budgets for Front Office operations.
Qualifications
- Minimum 2-3 years of experience in Front Office or Guest Services within the hospitality industry, with at least 1 year in a supervisory role.
- Proven leadership skills with the ability to motivate and manage a team.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a guest-centric approach to service.
- Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- High attention to detail and organizational skills to handle multiple tasks efficiently.
- Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.