job description
Join SotoGrande Hotel & Resort in beautiful Bali as a Front Office Supervisor and lead our dynamic team in delivering exceptional guest experiences. In this pivotal role, you will oversee front office operations, ensuring seamless check-ins, check-outs, and guest services. Your leadership will foster a welcoming atmosphere, uphold our high standards of hospitality, and drive guest satisfaction. If you are passionate about hospitality, thrive in a fast-paced environment, and have a knack for team leadership, this is your opportunity to shine in one of Bali's most vibrant destinations.
As a Front Office Supervisor, you will be the face of our resort, creating lasting impressions and ensuring every guest feels valued. Your role is crucial in maintaining our reputation for excellence and contributing to the overall success of SotoGrande Hotel & Resort.
Responsibility
- Supervise and coordinate front office operations, including check-ins, check-outs, and guest inquiries.
- Lead, train, and mentor front office staff to ensure high performance and exceptional service.
- Handle guest complaints and resolve issues promptly to maintain satisfaction.
- Monitor and manage room availability, reservations, and cancellations.
- Ensure compliance with hotel policies, procedures, and industry standards.
- Collaborate with other departments to enhance guest experiences and streamline operations.
- Maintain accurate records of guest interactions, transactions, and feedback.
- Assist in budgeting, forecasting, and reporting for the front office department.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven experience in a front office or guest services role, preferably in a supervisory capacity.
- Excellent communication, leadership, and problem-solving skills.
- Proficiency in hotel management software and Microsoft Office Suite.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Fluency in English; additional languages are a plus.
- Flexibility to work in shifts, including weekends and holidays.
- Passion for delivering outstanding customer service and creating memorable guest experiences.