job description
Are you a warm, professional, and organized individual looking to start or advance your career in the hospitality and property management industry? Bali Homes Manajemen is currently seeking a dedicated Front Office Receptionist to join our team in Badung, Bali. As the first point of contact for our guests and clients, you will play a crucial role in delivering an exceptional experience from the moment they arrive.
The ideal candidate is someone who radiates hospitality, maintains a calm demeanor under pressure, and possesses excellent communication skills. You will be responsible for managing guest arrivals, handling inquiries, and ensuring the smooth operation of our front office environment. If you are passionate about providing high-quality service in one of the world's most beautiful destinations, we would love to meet you.
Responsibility
- Warmly welcome guests and clients, providing professional check-in and check-out services.
- Handle incoming calls, emails, and walk-in inquiries with a helpful and polite attitude.
- Manage booking systems and maintain accurate records of guest information and schedules.
- Coordinate with housekeeping and maintenance teams to ensure property readiness.
- Provide guests with information regarding local amenities, transportation, and property guidelines.
- Manage administrative tasks, including correspondence, filing, and office supply inventory.
- Handle guest feedback and resolve minor issues promptly to ensure high levels of satisfaction.
Qualifications
- Minimum High School Diploma (SMA/SMK) or Diploma in Hospitality/Tourism management.
- Proven experience as a Receptionist, Front Office Agent, or in a similar customer service role.
- Strong command of English, both verbal and written (knowledge of other languages is a plus).
- Proficient in basic computer software, including Microsoft Office (Word, Excel) and email systems.
- Excellent interpersonal and communication skills with a customer-centric mindset.
- Ability to work professionally in a fast-paced, multi-cultural environment.
- Ability to maintain a neat and professional appearance at all times.