job description
Join Apex Sports Village, a premier luxury sports and wellness resort in the heart of Bali, as our Front Office Manager. Located in the vibrant coastal area of Canggu, we offer world-class facilities, including state-of-the-art sports complexes, wellness centers, and upscale accommodations. As the face of our resort, you will lead our front office team to deliver exceptional guest experiences, ensuring every visitor leaves with unforgettable memories.
In this role, you will oversee daily operations, manage guest relations, and drive service excellence in a fast-paced, international environment. Bali’s booming tourism industry offers a dynamic backdrop for your career growth, with opportunities to work with diverse cultures and high-profile guests. If you are a hospitality professional with a passion for leadership and a commitment to excellence, this is your chance to thrive in one of Southeast Asia’s most exciting destinations.
We offer competitive compensation, professional development opportunities, and a supportive work environment. Enjoy the perks of living in Bali, including a tropical lifestyle, vibrant expat community, and access to world-class amenities.
Responsibility
- Lead and mentor the front office team to ensure seamless guest check-in/check-out processes and exceptional service delivery.
- Oversee daily operations, including reservations, concierge services, and guest inquiries, ensuring efficiency and accuracy.
- Develop and implement front office policies and procedures to enhance operational workflows and guest satisfaction.
- Collaborate with other departments (housekeeping, F&B, sports facilities) to ensure a cohesive guest experience.
- Handle guest complaints and escalations with professionalism, ensuring swift resolution and maintaining the resort’s reputation.
- Monitor and manage room inventory, rates, and availability to maximize occupancy and revenue.
- Train and onboard new front office staff, fostering a culture of excellence and teamwork.
- Prepare reports on front office performance, guest feedback, and operational metrics for management review.
Qualifications
- Minimum 3-5 years of experience in front office management, preferably in luxury hotels or resorts.
- Proven leadership skills with the ability to manage and motivate a diverse team.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a customer-centric approach to service.
- Proficiency in property management systems (PMS) such as Opera, Amadeus, or similar.
- Experience in revenue management and inventory control is highly desirable.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.