job description
Join Modern Asia Hotel Inc., a premier luxury hospitality brand, as our Front Office Manager in the vibrant heart of Canggu, Bali. This is your opportunity to lead a dynamic team in delivering exceptional guest experiences while driving operational excellence in one of Southeast Asia’s most sought-after destinations.
As the face of our hotel, you will oversee all front office operations, ensuring seamless check-ins, personalized guest services, and efficient resolution of inquiries. Your leadership will shape the first and last impressions of our guests, fostering loyalty and repeat business. In this role, you’ll collaborate with cross-functional teams to optimize revenue opportunities, maintain the highest standards of hospitality, and uphold our brand’s reputation for excellence.
Bali’s thriving tourism industry offers a unique blend of cultural richness and modern luxury, making it the perfect setting for a hospitality professional eager to grow. Whether you’re managing a bustling front desk, mentoring staff, or implementing innovative service strategies, this role promises a rewarding career with ample opportunities for advancement in a globally recognized hotel group.
If you thrive in fast-paced environments, possess a passion for guest satisfaction, and are ready to elevate your career in hospitality, we’d love to hear from you. Apply now and become part of a team that sets the standard for luxury in Bali!
Responsibility
- Lead and supervise the front office team to ensure efficient and courteous guest service at all times.
- Oversee daily operations, including check-in/check-out processes, reservations, and guest inquiries.
- Develop and implement strategies to enhance guest satisfaction and drive repeat business.
- Collaborate with sales, housekeeping, and F&B teams to maximize revenue and operational efficiency.
- Monitor and manage room inventory, rates, and availability to optimize occupancy and revenue.
- Handle guest complaints and escalations with professionalism, ensuring swift resolution.
- Train, mentor, and evaluate front office staff to maintain high performance standards.
- Ensure compliance with hotel policies, safety regulations, and brand standards.
Qualifications
- Minimum 3-5 years of experience in front office management within a luxury hotel or resort.
- Proven track record of leading teams and delivering exceptional guest service.
- Strong communication, interpersonal, and problem-solving skills.
- Proficiency in hotel management software (e.g., Opera PMS, Amadeus, or similar).
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.
- Certification in hospitality (e.g., CHA, CFBE) is advantageous.