job description
Join The Garcha Group, a premier boutique hotel collection, and take the lead in delivering exceptional guest experiences in Bali’s most sought-after destinations. As a Front Office Manager or Assistant Front Office Manager, you will play a pivotal role in shaping the first impressions of our luxury properties, ensuring seamless operations and world-class hospitality for discerning travelers.
Based in the heart of Bali—whether in the vibrant streets of Canggu and Kuta, the cultural hub of Ubud, or the pristine beaches of Nusa Dua and Jimbaran—you will oversee a dynamic team, drive operational excellence, and uphold the highest standards of service. This is a unique opportunity to grow your career in boutique hospitality while immersing yourself in Bali’s rich culture and thriving tourism industry.
If you are a passionate, detail-oriented leader with a flair for guest relations and team management, we invite you to apply and become part of a brand that redefines luxury with a personal touch.
Responsibility
- Oversee daily front office operations, including check-ins, check-outs, and guest services, ensuring a flawless and personalized experience.
- Lead, train, and mentor a high-performing front desk team to deliver consistent, five-star service.
- Manage guest inquiries, complaints, and special requests with professionalism and discretion.
- Optimize room allocations, reservations, and rate strategies to maximize occupancy and revenue.
- Collaborate with housekeeping, maintenance, and F&B teams to ensure seamless inter-departmental coordination.
- Implement and monitor SOP compliance and service standards in alignment with brand guidelines.
- Analyze guest feedback and performance metrics to drive continuous service improvements.
- Represent the hotel at industry events and build relationships with travel partners and local vendors.
Qualifications
- Minimum 3 years of experience in front office management within luxury hotels or boutique resorts.
- Proven leadership skills with the ability to inspire and develop teams in a fast-paced environment.
- Exceptional communication and interpersonal skills, with fluency in English (additional languages a plus).
- Strong knowledge of PMS (Property Management Systems) such as Opera, Cloudbeds, or similar.
- Customer-centric mindset with a problem-solving approach and a keen eye for detail.
- Ability to work flexible hours, including weekends and holidays, as required by operational needs.
- Degree in Hospitality Management, Business Administration, or related field preferred.
- Familiarity with Bali’s tourism landscape and cultural sensitivity is advantageous.