job description
Marriott International is seeking a dynamic, guest-centric, and experienced Front Office Manager to lead our front-of-house operations in the world-class tropical destination of Bali. In this pivotal leadership role, you will be responsible for orchestrating seamless guest arrivals, departures, and overall guest relations, ensuring the highest standards of luxury service that the Marriott brand is celebrated for globally.
As the Front Office Manager, you will serve as a key ambassador for our resort. You will manage and mentor a dedicated team of front desk agents, concierge staff, and guest service associates. By monitoring daily operations, optimizing room inventory, and actively resolving guest feedback, you will play a crucial role in driving guest satisfaction, brand loyalty, and departmental profitability. If you are a passionate hospitality professional with a track record of leadership in luxury resorts, we invite you to take the next step in your career with Marriott.
Responsibility
- Oversee and direct all daily Front Office operations including Front Desk, Concierge, Guest Relations, and Service Express.
- Ensure all guest registration, check-in, check-out, and billing procedures are executed in compliance with Marriott standards.
- Manage, coach, and schedule front office personnel to ensure optimal coverage, high morale, and career development.
- Resolve guest challenges and escalations promptly and professionally, converting potential issues into positive experiences.
- Collaborate closely with Housekeeping and Revenue Management teams to maximize room occupancy, coordinate room status, and drive upsells.
- Monitor and control departmental expenses, labor budgets, and operational costs to achieve financial objectives.
- Promote and drive engagement with Marriott Bonvoy loyalty programs among both guests and front-line staff.
Qualifications
- Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 3-5 years of leadership experience in Front Office operations, preferably within a 4-star or 5-star resort environment.
- Fluency in English (verbal and written); proficiency in Bahasa Indonesia or other international languages is highly advantageous.
- Advanced proficiency with Opera PMS or equivalent property management systems.
- Demonstrated leadership, training, and team-building capabilities.
- Strong financial acumen with experience in budgeting, forecasting, and expense management.
- Excellent problem-solving, communication, and interpersonal skills.
- Flexibility to work shift rotations, including weekends, holidays, and evenings.