job description
Are you a hospitality professional with a passion for excellence and a knack for leadership? Lombok Capital Ventures is seeking a dynamic and experienced Front Office Manager to lead our reception team in the heart of Bali. As the first point of contact for our guests, you will play a critical role in ensuring every visitor experiences the highest standard of service from the moment they arrive until their final departure. Your leadership will set the tone for the entire guest stay, making this a pivotal role within our organization.
Bali continues to be a world-class destination, and our operations demand a leader who can navigate the fast-paced environment of modern hospitality. In this role, you will supervise daily front-desk activities, manage guest reservations, and ensure that all check-in and check-out procedures are executed flawlessly. Beyond administrative tasks, you will serve as a mentor to our front office staff, driving operational efficiency and fostering a culture of guest-centric service. We are looking for an individual who is proactive, detail-oriented, and capable of maintaining a professional atmosphere even during peak periods.
Joining Lombok Capital Ventures means becoming part of a forward-thinking organization that values professional growth and excellence. We offer a competitive salary package, a vibrant and multicultural working environment, and the opportunity to make a significant impact on our brand's reputation in Indonesia's most iconic tourism hub. If you have a proven track record in front-office operations and a desire to elevate guest experiences to new heights, we invite you to apply and grow your career with us in beautiful Bali.
Responsibility
- Supervise and coordinate daily front office operations to ensure a seamless guest experience.
- Manage guest check-ins, check-outs, and room assignments with high attention to detail.
- Handle guest inquiries, feedback, and complaints professionally to ensure maximum satisfaction.
- Oversee the reservation system and coordinate with the sales team to maximize room occupancy.
- Train, mentor, and schedule front office staff to maintain high service standards.
- Maintain accurate guest records and financial transactions in the Property Management System (PMS).
- Collaborate with housekeeping and maintenance departments to ensure room readiness and quality.
- Ensure compliance with all safety, security, and emergency procedures at the front desk.
Qualifications
- Minimum of 3-5 years of experience in front office management or a senior supervisory role within the hospitality industry.
- Bachelor’s degree in Hospitality Management, Tourism, or a related field.
- Exceptional communication skills in English (written and verbal); proficiency in Indonesian is required.
- Strong leadership abilities with a proven track record of managing and motivating a diverse team.
- In-depth knowledge of Property Management Systems (PMS) such as Opera, Cloudbeds, or similar.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- A guest-oriented mindset with a commitment to delivering high-quality service.
- Flexibility to work various shifts, including weekends and public holidays.