job description
Join Treetops Executive Residences as a Front Office Executive and become the face of luxury hospitality in Bali. This role offers a unique opportunity to deliver exceptional guest experiences in one of the world’s most sought-after destinations. You will be responsible for creating a seamless and memorable stay for our guests, from the moment they arrive until their departure.
As a Front Office Executive, you will play a pivotal role in maintaining the high standards of service that define our brand. Your professionalism, warmth, and attention to detail will ensure that every guest feels welcomed and valued. Whether handling check-ins, managing reservations, or addressing guest inquiries, your contributions will directly impact our reputation for excellence.
Bali’s vibrant culture and stunning landscapes provide the perfect backdrop for a rewarding career in hospitality. If you are passionate about service, thrive in dynamic environments, and take pride in delivering five-star experiences, we invite you to apply and be part of our dedicated team.
Responsibility
- Manage guest check-in and check-out processes efficiently, ensuring a smooth and welcoming experience.
- Handle guest inquiries, requests, and concerns with professionalism and a solution-oriented approach.
- Maintain accurate and up-to-date records of reservations, guest information, and room availability.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly.
- Provide personalized recommendations for local attractions, dining, and activities to enhance the guest experience.
- Process payments, issue receipts, and manage billing inquiries with precision and integrity.
- Uphold the highest standards of cleanliness, organization, and presentation in the front office area.
- Assist in training and mentoring new front office staff to maintain service consistency.
Qualifications
- Minimum of 2 years of experience in a front office or guest services role within the hospitality industry.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Proficiency in property management systems (PMS) and basic computer applications.
- A customer-centric mindset with a passion for delivering exceptional service.
- Ability to work flexible hours, including evenings, weekends, and public holidays.
- High level of professionalism, discretion, and integrity in handling guest information.
- Previous experience in a luxury hotel or resort environment is highly desirable.