job description
Join MDA Restaurants, a leading name in Baliâs vibrant hospitality scene, as our Front Office & Cashier! This is your chance to be the welcoming face of our premium dining establishments in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. If you thrive in fast-paced environments, love interacting with guests, and take pride in delivering exceptional service, we want you on our team!
As the first point of contact, youâll set the tone for our guestsâ dining experience. From warm greetings and seamless reservations to efficient cashiering and problem-solving, your role is pivotal in ensuring every visitor leaves with a smile. Baliâs tourism industry is booming, and this is your opportunity to grow with a company that values professionalism, teamwork, and a passion for hospitality.
At MDA Restaurants, we offer more than just a jobâwe provide a dynamic work environment, competitive salary, and opportunities for career advancement in one of the worldâs most sought-after destinations. Whether youâre a seasoned hospitality professional or eager to start your journey in the industry, weâre looking for someone who embodies our commitment to excellence.
If youâre ready to be part of a team that celebrates culture, service, and growth, apply now and letâs create unforgettable experiences together!
Responsibility
- Warmly greet and welcome guests as the first point of contact, ensuring a positive and memorable first impression.
- Manage restaurant reservations efficiently, including bookings, cancellations, and waitlist coordination.
- Operate the cashier system with accuracy, handling payments, issuing receipts, and balancing daily transactions.
- Assist guests with inquiries, provide menu recommendations, and address any concerns or special requests professionally.
- Coordinate with the kitchen and service teams to ensure smooth communication and timely order fulfillment.
- Maintain a clean, organized, and inviting front-of-house area, including the host stand and waiting areas.
- Upsell menu items, promotions, and special offers to enhance guest experience and drive revenue.
- Handle guest feedback and complaints with diplomacy, escalating issues to management when necessary.
Qualifications
- Minimum 1 year of experience in a front office, cashier, or customer service role, preferably in hospitality or F&B.
- Fluent in English; proficiency in Bahasa Indonesia and additional languages (e.g., Mandarin, Japanese, Russian) is a plus.
- Strong interpersonal and communication skills, with a friendly, approachable demeanor.
- Basic math skills and familiarity with POS systems or cashiering software.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Problem-solving mindset with a proactive attitude toward guest satisfaction.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; hospitality certification is a bonus.