job description
Join a prestigious hospitality team in the heart of Bali as a Front Office Associate Supervisor, where your leadership will shape unforgettable guest experiences. This dynamic role offers the opportunity to oversee front desk operations in a high-end resort, ensuring seamless service delivery while mentoring a dedicated team of hospitality professionals.
Set against the vibrant backdrop of Kuta, Badung, you’ll play a pivotal role in maintaining the resort’s reputation for excellence. Your ability to coordinate daily activities, resolve guest inquiries with finesse, and uphold service standards will directly contribute to operational efficiency and guest satisfaction. Ideal for a proactive leader with a passion for hospitality, this position combines strategic oversight with hands-on engagement in one of the world’s most sought-after tourist destinations.
If you thrive in fast-paced environments and are committed to delivering world-class service, this is your chance to advance your career in a role that blends leadership, guest relations, and operational management in a tropical paradise.
Responsibility
- Supervise and lead the front desk team to ensure smooth daily operations and exceptional guest service.
- Coordinate check-in/check-out processes, room assignments, and guest requests with efficiency and professionalism.
- Monitor and maintain front office systems, including reservations, billing, and guest records, ensuring accuracy and compliance.
- Resolve guest complaints or issues promptly, escalating to management when necessary to ensure guest satisfaction.
- Train, mentor, and evaluate front desk staff, fostering a culture of excellence and continuous improvement.
- Collaborate with housekeeping, maintenance, and other departments to ensure seamless resort operations.
- Implement and enforce resort policies, procedures, and service standards across the front office.
- Prepare daily reports on occupancy, revenue, and guest feedback for management review.
Qualifications
- Minimum 3 years of experience in front office operations within the hospitality industry, with at least 1 year in a supervisory role.
- Proven leadership skills with the ability to motivate and manage a diverse team.
- Excellent communication and interpersonal skills, with fluency in English (additional languages a plus).
- Strong problem-solving abilities and a guest-centric approach to service.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- High attention to detail and organizational skills to handle multiple tasks in a fast-paced environment.
- Flexibility to work rotating shifts, including evenings, weekends, and holidays.
- Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.