job description
Join Bale Udang Bali, a premier seafood dining destination in the heart of Kuta, where exceptional hospitality meets a vibrant work culture. We are seeking a Front Office Associate to be the welcoming face of our restaurant, ensuring every guest experiences the warmth and elegance that define our brand.
As part of our team, you’ll thrive in a positive, fast-paced environment with competitive benefits, including career growth opportunities, staff meals, and a supportive community. Your role will be pivotal in creating first impressions that reflect our commitment to excellence in service and ambiance.
Located in the bustling tourist hub of Kuta, this position offers a unique chance to engage with international guests while contributing to Bali’s renowned hospitality industry. Whether you’re greeting visitors, managing reservations, or coordinating with our culinary team, your dedication will help uphold our reputation as a top-tier dining experience.
Responsibility
- Greet and welcome guests with a warm, professional demeanor, ensuring a memorable first impression.
- Manage front desk operations, including reservations, seating arrangements, and guest inquiries.
- Coordinate with kitchen and service staff to ensure seamless dining experiences and timely table turnover.
- Handle cashiering duties, including processing payments, issuing receipts, and balancing daily transactions.
- Address guest concerns or complaints promptly and escalate issues to management when necessary.
- Maintain a clean, organized, and visually appealing front office area in alignment with brand standards.
- Assist in promotional activities, such as special events or loyalty programs, to enhance guest engagement.
- Uphold hygiene and safety protocols to comply with health regulations and company policies.
Qualifications
- Minimum 1 year of experience in front office, customer service, or hospitality roles (preferably in restaurants or hotels).
- Fluent in English (written and spoken); proficiency in Indonesian is a plus.
- Strong interpersonal and communication skills with a customer-centric approach.
- Ability to work flexible hours, including evenings, weekends, and public holidays.
- Familiarity with POS systems and basic cash handling procedures.
- High attention to detail and problem-solving abilities in fast-paced environments.
- Well-groomed appearance with a friendly and approachable attitude.
- Passion for the hospitality industry and a desire to grow within a dynamic team.