job description
Join MGH Hospitality as a Front Office Associate and become the welcoming face of our luxury hotel in Bali. In this pivotal role, you will serve as the primary point of contact for our guests, ensuring a seamless and memorable experience from check-in to check-out. Your exceptional hospitality skills will help create a warm, professional atmosphere that reflects the highest standards of service excellence.
Bali’s vibrant tourism industry offers a dynamic work environment where you can grow your career while delivering world-class guest satisfaction. Whether assisting with reservations, handling inquiries, or coordinating with other departments, your attention to detail and guest-focused mindset will be key to our success.
If you thrive in a fast-paced, customer-centric setting and are passionate about creating unforgettable stays, we invite you to apply and be part of our dedicated team at MGH Hospitality.
Responsibility
- Greet and welcome guests with a professional and friendly demeanor, ensuring a positive first impression.
- Manage guest check-ins and check-outs efficiently, including verifying reservations, assigning rooms, and processing payments.
- Handle guest inquiries, requests, and complaints promptly, providing solutions that exceed expectations.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met seamlessly.
- Maintain accurate records of guest information, reservations, and billing using property management systems.
- Upsell hotel services, amenities, and local attractions to enhance guest experience and revenue.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Assist in training and mentoring new front office staff to maintain service standards.
Qualifications
- Minimum 1-2 years of experience in a front office or guest services role within the hospitality industry.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a guest-first mindset.
- Proficiency in property management systems (PMS) and basic computer applications.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- High attention to detail and organizational skills to manage multiple tasks efficiently.
- A professional appearance and a passion for delivering exceptional service.
- Prior experience in a luxury hotel or resort is highly desirable.