job description
Join DoubleDragon Corporation as a Front Office Associate at Jinjiang Inn Ortigas and become the welcoming face of our hospitality brand in Bali. This role offers a unique opportunity to deliver exceptional guest experiences in a dynamic and fast-paced environment. As a key member of our team, you will ensure smooth front desk operations, handle guest inquiries, and maintain the highest standards of service excellence.
Located in the heart of Bali’s most vibrant destinations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this position is perfect for individuals passionate about hospitality and eager to grow in a globally recognized brand. Enjoy competitive compensation, career development opportunities, and the chance to work in a supportive and collaborative environment.
Responsibility
- Welcome and assist guests with check-in and check-out procedures, ensuring a seamless and pleasant experience.
- Handle guest inquiries, reservations, and requests with professionalism and efficiency.
- Manage front desk operations, including phone calls, emails, and administrative tasks.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Process payments, maintain accurate records, and handle cash transactions securely.
- Provide local recommendations and information to enhance the guest experience.
- Resolve guest complaints or issues promptly and effectively.
- Uphold brand standards and maintain a clean, organized, and inviting front desk area.
Qualifications
- High school diploma or equivalent; additional hospitality training is a plus.
- Proven experience in a front office or customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills in English.
- Strong organizational and multitasking abilities.
- Proficiency in using hotel management software and basic computer applications.
- Ability to work flexible hours, including weekends and holidays.
- A friendly, approachable demeanor with a passion for delivering outstanding service.
- Knowledge of local attractions and cultural insights is an advantage.