job description
Join Modern Asia Hotel Inc. as a Front Office Associate and become the welcoming face of our luxury hospitality brand in Bali. In this dynamic role, you will ensure seamless guest experiences by managing front desk operations with professionalism and warmth. From check-ins to reservations, you will play a pivotal role in creating memorable stays for our guests while maintaining the highest standards of service excellence.
This is an exciting opportunity for a customer-focused individual to grow in the hospitality industry, working in a vibrant team environment across our premier locations in Bali. If you thrive in fast-paced settings and have a passion for delivering exceptional service, we invite you to apply and be part of our mission to redefine hospitality.
Responsibility
- Manage guest check-in and check-out processes efficiently, ensuring a smooth and welcoming experience.
- Handle reservations, cancellations, and modifications with accuracy and attention to detail.
- Address guest inquiries and requests promptly, providing personalized assistance and solutions.
- Operate the cashiering system, process payments, and maintain financial records in compliance with company policies.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
- Maintain a clean and organized front desk area, upholding the hotel’s brand standards.
- Assist in resolving guest complaints or issues with professionalism and empathy.
- Support administrative tasks, including filing, reporting, and inventory management.
Qualifications
- High school diploma or equivalent; additional certification in hospitality is a plus.
- Proven experience in a front desk, customer service, or hospitality role.
- Excellent communication and interpersonal skills, with fluency in English.
- Proficiency in using hotel management software and basic office tools.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- A friendly, approachable demeanor with a passion for delivering exceptional guest service.
- Flexibility to work in shifts, including weekends and holidays.
- Knowledge of local attractions and services in Bali is an advantage.