job description
Join Mimpi Perhentian Resort in the heart of Ubud, Bali, where luxury meets tropical serenity. As a Front Office Assistant, you will be the first point of contact for our esteemed guests, embodying the resort’s commitment to exceptional hospitality. Your role is pivotal in creating unforgettable experiences by ensuring seamless check-ins, personalized service, and a warm, welcoming atmosphere.
At Mimpi Perhentian Resort, we pride ourselves on delivering world-class service rooted in Balinese culture and modern elegance. This is your opportunity to grow in a dynamic environment while contributing to a team that values professionalism, creativity, and guest satisfaction above all.
If you are passionate about hospitality, thrive in a fast-paced setting, and take pride in delivering impeccable service, we invite you to apply and become part of our dedicated family.
Responsibility
- Welcome guests with a warm, professional demeanor and ensure a smooth check-in and check-out process.
- Manage front desk operations, including reservations, room assignments, and guest inquiries with efficiency and accuracy.
- Provide personalized assistance to guests, including local recommendations, activity bookings, and resolving any concerns promptly.
- Maintain accurate records of guest information, payments, and special requests using property management systems.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met seamlessly.
- Handle phone, email, and in-person inquiries in a courteous and timely manner.
- Process payments, issue receipts, and manage billing discrepancies with attention to detail.
- Uphold the resort’s brand standards by maintaining a clean, organized, and inviting front desk area.
Qualifications
- Minimum 1-2 years of experience in a front office or guest services role within the hospitality industry.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong organizational and multitasking abilities to handle high-pressure situations with grace.
- Proficiency in property management systems (PMS) and basic computer applications (e.g., Microsoft Office).
- A customer-centric mindset with a passion for delivering exceptional service.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required.
- High school diploma or equivalent; a degree in hospitality management is advantageous.
- Familiarity with Balinese culture and local attractions is a strong asset.