job description
Join UTM Holdings, a premier name in luxury hospitality, as our Front Office Assistant in the breathtaking island paradise of Bali! This is your opportunity to be the welcoming face of our esteemed properties in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, ensuring every guest experiences the warmth and excellence that defines our brand.
As the heartbeat of our front office, youâll play a pivotal role in creating unforgettable first impressions, managing seamless operations, and delivering personalized service that exceeds expectations. Whether youâre assisting with check-ins, coordinating guest requests, or troubleshooting challenges with grace, your attention to detail and passion for hospitality will shine through in every interaction.
Baliâs vibrant culture, stunning landscapes, and thriving hospitality scene make it the perfect backdrop for your career growth. At UTM Holdings, we value professionalism, teamwork, and a commitment to excellenceâqualities that will help you thrive in this dynamic role. If youâre a service-oriented professional with a knack for multitasking and a desire to elevate the guest experience, weâd love to have you on our team!
This contract position offers competitive compensation, opportunities for skill development, and the chance to work in some of Baliâs most sought-after locations. Step into a role where your contributions make a difference, and your career in hospitality reaches new heights!
Responsibility
- Greet and assist guests with check-in/check-out procedures, ensuring a smooth and welcoming experience.
- Manage front desk operations, including handling reservations, inquiries, and guest requests with professionalism and efficiency.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly and seamlessly.
- Maintain accurate records of guest interactions, payments, and reservations using our property management system.
- Address and resolve guest concerns or complaints with diplomacy, ensuring their satisfaction and loyalty.
- Assist in promoting hotel services, amenities, and local attractions to enhance the guest experience.
- Monitor and manage room availability, upgrades, and special requests to optimize occupancy and revenue.
- Uphold the highest standards of cleanliness, organization, and presentation at the front desk and lobby areas.
Qualifications
- Minimum of 1 year of experience in a front office or customer service role, preferably in hospitality or luxury hotels.
- Excellent communication skills in English; proficiency in Bahasa Indonesia or other languages is a plus.
- Strong interpersonal skills with a genuine passion for delivering exceptional guest service.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Familiarity with property management systems (PMS) and basic computer skills (Microsoft Office, email, etc.).
- Professional demeanor, positive attitude, and ability to remain calm under pressure.
- Flexibility to work shifts, including weekends and holidays, as required by the role.
- High school diploma or equivalent; additional certification in hospitality is advantageous.