job description
Join StarQ Hotel as a Front Office Assistant / Front Desk Staff and become the welcoming face of our luxury hospitality brand in Bali. We are seeking a dynamic and customer-focused professional to deliver exceptional guest experiences in our vibrant locations across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
At StarQ Hotel, we pride ourselves on creating memorable stays for our guests. As part of our team, you will enjoy competitive compensation, comprehensive training, and opportunities for career growth in the thriving hospitality industry of Bali.
If you are passionate about service excellence and thrive in a fast-paced environment, we invite you to apply today. Immediate hiring is available for qualified candidates.
Responsibility
- Greet and welcome guests with a warm and professional demeanor.
- Manage check-in and check-out procedures efficiently.
- Handle guest inquiries, reservations, and requests promptly.
- Coordinate with housekeeping and other departments to ensure seamless service.
- Maintain accurate records of guest information and transactions.
- Resolve guest complaints or issues with a solution-oriented approach.
- Promote hotel services and amenities to enhance guest satisfaction.
- Ensure the front desk area is clean, organized, and presentable at all times.
Qualifications
- High school diploma or equivalent; hospitality training is a plus.
- Proven experience in a front desk or customer service role.
- Excellent communication and interpersonal skills.
- Proficiency in English; knowledge of additional languages is an advantage.
- Strong organizational and multitasking abilities.
- Familiarity with hotel management software (e.g., Opera PMS).
- Ability to work flexible hours, including weekends and holidays.
- A positive attitude and a passion for delivering outstanding service.