job description
Join the vibrant team at Flamingo Hotel By The Beach, a premier beachfront hospitality destination in the heart of Bali! Weâre seeking a passionate and detail-oriented Front Office Assistant to deliver exceptional guest experiences in our dynamic, tropical setting. If you thrive in fast-paced environments, love interacting with international travelers, and take pride in creating memorable stays, this is your opportunity to grow with a brand synonymous with warmth, luxury, and island charm.
As the face of our hotel, youâll play a pivotal role in ensuring seamless check-ins, addressing guest inquiries, and coordinating with housekeeping, concierge, and management teams to exceed expectations. Baliâs booming tourism industry offers unparalleled career growth, competitive compensation, and the chance to work in one of the worldâs most sought-after destinationsâwhere work-life balance meets paradise.
Enjoy perks like staff discounts on stays, professional development opportunities, and a supportive team culture that values your contributions. Whether youâre a hospitality veteran or an enthusiastic newcomer, we provide the training and mentorship to help you excel. Apply now and become part of a team that turns every guestâs stay into an unforgettable experience!
Responsibility
- Greet and assist guests during check-in/check-out with efficiency and a welcoming attitude.
- Manage reservations, cancellations, and modifications using hotel property management systems (PMS).
- Handle guest inquiries, complaints, and requests with professionalism, ensuring prompt resolution.
- Coordinate with housekeeping, maintenance, and concierge teams to ensure room readiness and guest satisfaction.
- Process payments, reconcile daily transactions, and maintain accurate financial records.
- Provide local recommendations for dining, activities, and cultural experiences to enhance guest stays.
- Assist in organizing special events, promotions, and guest loyalty programs.
- Maintain a tidy and organized front desk area, adhering to brand standards.
Qualifications
- Minimum 1 year of experience in front office, reception, or customer service roles (hospitality experience preferred).
- Proficiency in English; additional languages (e.g., Mandarin, Russian, Japanese) are a plus.
- Strong communication skills, both verbal and written, with a friendly and approachable demeanor.
- Basic computer skills, including familiarity with Microsoft Office and PMS software (e.g., Opera, Cloudbeds).
- Ability to multitask, prioritize, and work efficiently under pressure in a fast-paced environment.
- Problem-solving mindset with a focus on guest satisfaction and conflict resolution.
- Flexibility to work shifts, including weekends, evenings, and holidays.
- High school diploma or equivalent; hospitality certification (e.g., AHLEI) is advantageous.