job description
Join the team at Kimberley Hotel Georgetown as a Front Office Assistant and become the welcoming face of our esteemed hotel. This role is perfect for individuals who thrive in a dynamic environment and are passionate about delivering exceptional guest experiences. As a Front Office Assistant, you will play a crucial role in ensuring smooth operations at the front desk, from guest registration to handling special requests. Your professionalism and attention to detail will contribute to the overall satisfaction of our guests and the reputation of our hotel.
Located in the vibrant and culturally rich regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this position offers a unique opportunity to work in a picturesque setting while advancing your career in the hospitality industry. If you are a motivated individual with excellent communication skills and a passion for customer service, we invite you to apply and become a part of our dedicated team.
Responsibility
- Register guests and assign rooms, ensuring a smooth and efficient check-in process.
- Accommodate special requests from guests whenever possible to enhance their stay.
- Assist in pre-registration and blocking off rooms for reservations and special events.
- Provide information about hotel services, local attractions, and amenities to guests.
- Handle guest inquiries and complaints professionally and promptly.
- Coordinate with housekeeping and maintenance departments to ensure guest rooms are ready and meet quality standards.
- Maintain accurate records of room availability and guest information.
- Assist in training and mentoring new front office staff.
Qualifications
- High school diploma or equivalent; additional certification in hospitality is a plus.
- Proven experience in a front office or customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Proficiency in using hotel management software and basic computer applications.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Fluency in English; knowledge of additional languages is an advantage.
- Flexibility to work in shifts, including weekends and holidays.