job description
Join Swan Garden Hotel, a premier hospitality destination in Bali, as a Front Office Assistant. This is your opportunity to be part of a dynamic team dedicated to delivering exceptional guest experiences in one of the world's most sought-after travel destinations.
As a Front Office Assistant, you will be the first point of contact for our guests, ensuring a warm welcome and seamless check-in/check-out process. Your role is crucial in maintaining our reputation for outstanding service and creating memorable stays for visitors from around the globe.
We offer a competitive salary, comprehensive training, and opportunities for career growth within our expanding hotel group. Enjoy the vibrant culture of Bali while building a rewarding career in hospitality.
Responsibility
- Greet and welcome guests with a friendly and professional demeanor
- Manage check-in and check-out procedures efficiently
- Handle guest inquiries and provide accurate information about hotel services and local attractions
- Process reservations and manage room assignments
- Coordinate with housekeeping and other departments to ensure guest satisfaction
- Handle guest complaints and resolve issues promptly
- Maintain accurate records of guest information and transactions
- Promote hotel services and upsell when appropriate
Qualifications
- Minimum 1 year of experience in a front office or customer service role
- Excellent communication and interpersonal skills
- Fluency in English; additional languages are a plus
- Proficiency in hotel management software
- Strong organizational and multitasking abilities
- Ability to work in shifts, including weekends and holidays
- High school diploma or equivalent; hospitality certification is a plus
- Passion for delivering exceptional customer service