job description
Join Elijah Royce Hotel & Residences Inc as a Front Office Agent and become the welcoming face of our luxury hospitality brand in Bali. This role is perfect for dynamic individuals who thrive in a fast-paced environment and are passionate about delivering exceptional guest experiences. As a Front Office Agent, you will be the first point of contact for our guests, ensuring seamless check-ins, check-outs, and providing personalized service that reflects our commitment to excellence.
Based in the vibrant and picturesque locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will have the opportunity to work in some of Bali's most sought-after destinations. Whether you're assisting international travelers, coordinating with various hotel departments, or resolving guest inquiries, your role will be pivotal in maintaining our reputation for outstanding hospitality.
We offer a competitive salary range of IDR 5,000,000 to IDR 8,000,000 per month, along with opportunities for career growth, training, and development in the hospitality industry. If you are a detail-oriented professional with a knack for customer service and a desire to work in a luxurious setting, we invite you to apply and be part of our dedicated team.
Responsibility
- Manage all guest check-in and check-out procedures efficiently and courteously.
- Provide accurate information about hotel services, room types, rates, and local attractions.
- Handle guest inquiries, requests, and complaints with professionalism and a solution-oriented approach.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly.
- Maintain up-to-date knowledge of hotel policies, promotions, and special events.
- Process payments, issue receipts, and manage guest accounts with precision.
- Assist in managing reservations and ensuring accurate booking records.
- Uphold the highest standards of cleanliness and presentation in the front office area.
Qualifications
- Minimum of 1 year of experience in a front office or customer service role, preferably in the hospitality industry.
- Excellent communication skills in English; additional languages are a plus.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Proficiency in using hotel management software and basic computer applications.
- Ability to multitask, prioritize tasks, and work under pressure in a dynamic environment.
- High school diploma or equivalent; a degree in hospitality management is advantageous.
- Flexibility to work in shifts, including weekends and holidays.
- A keen eye for detail and a commitment to delivering exceptional guest service.