job description
Join S&R Membership Shopping as a Front End Supervisor in the vibrant retail hubs of Bali! This is your opportunity to lead a dynamic team in delivering exceptional customer service while overseeing critical front-end operations in a high-traffic, premium membership-based retail environment.
As the face of our store, you will ensure seamless cash handling, checkout efficiency, and customer satisfaction while maintaining the highest standards of safety, security, and housekeeping. Your leadership will drive operational excellence, foster a positive work culture, and contribute to the overall success of our Bali locations.
If you thrive in fast-paced settings, have a passion for retail leadership, and want to grow with an internationally recognized brand, this role is for you. Enjoy competitive compensation, career development opportunities, and the chance to work in one of the world’s most sought-after destinations.
Responsibility
- Supervise and coordinate daily front-end operations, including cashiering, bagging, and customer checkout processes.
- Ensure accurate and efficient monetary handling, including cash reconciliation, refunds, and payment processing.
- Lead, train, and motivate a team of front-end staff to deliver outstanding customer service and uphold company standards.
- Monitor and maintain safety and security protocols at all entry/exit points, including loss prevention measures.
- Oversee housekeeping standards in the front-end area, ensuring a clean, organized, and welcoming environment.
- Resolve customer inquiries and complaints professionally, escalating issues as needed to management.
- Collaborate with other departments to streamline store operations and enhance the overall shopping experience.
- Generate reports on front-end performance, including transaction volumes, customer feedback, and operational metrics.
Qualifications
- Minimum 2+ years of experience in a supervisory role within retail, preferably in front-end or cashier operations.
- Proven ability to lead and develop teams in a high-pressure, customer-facing environment.
- Strong cash handling and numerical accuracy skills, with experience in POS systems and financial reporting.
- Excellent communication and interpersonal skills, with fluency in English (additional local languages a plus).
- Knowledge of retail safety, security, and loss prevention best practices.
- High attention to detail and ability to multitask in a fast-paced setting.
- Flexibility to work shifts, weekends, and holidays as required by store operations.
- Diploma or Bachelor’s degree in Business Administration, Retail Management, or related field is a plus.