job description
Join RAW Gym, Bali’s leading fitness destination, as a Front Desk Receptionist and become the welcoming face of our vibrant community. In this dynamic role, you’ll play a pivotal part in delivering exceptional customer service, managing member interactions, and ensuring smooth operations at our state-of-the-art facility in Kuta, Bali.
As the first point of contact for members and guests, you’ll create a positive and professional atmosphere, handling check-ins, membership inquiries, bookings, and payments with efficiency and a smile. This is an exciting opportunity for a detail-oriented, people-focused individual to thrive in a fast-paced, health-conscious environment.
At RAW Gym, we value teamwork, energy, and a passion for fitness. If you’re organized, tech-savvy, and love engaging with people, we’d love to have you on our team!
Responsibility
- Greet and assist members and guests with a professional and friendly demeanor.
- Manage front desk operations, including check-ins, check-outs, and visitor registrations.
- Process membership sign-ups, renewals, and payments accurately using POS systems.
- Handle class and facility bookings, ensuring optimal scheduling and member satisfaction.
- Respond to inquiries via phone, email, and in-person, providing clear and helpful information.
- Maintain a clean, organized, and welcoming reception area.
- Collaborate with the management team to resolve member concerns or issues promptly.
- Assist in promotional activities, events, and membership drives as needed.
Qualifications
- Minimum 1 year of experience in a receptionist, customer service, or administrative role (fitness industry is a plus).
- Excellent communication skills in English (Bahasa Indonesia is a bonus).
- Strong organizational and multitasking abilities.
- Proficiency in basic computer applications (e.g., Microsoft Office, POS systems).
- Friendly, outgoing personality with a passion for customer service.
- Ability to work flexible hours, including weekends and holidays.
- High attention to detail and problem-solving skills.
- Knowledge of fitness industry trends and membership management is advantageous.