job description
Join Affinity Dental Clinics as a Front Desk Receptionist in the vibrant heart of Canggu, Bali! We are seeking a professional, customer-focused individual to serve as the welcoming face of our modern dental practice. This role offers the perfect blend of administrative excellence and patient care in a dynamic, international environment.
As part of our team, you will play a pivotal role in ensuring smooth clinic operations, delivering exceptional service to our diverse clientele, and maintaining the warm, professional atmosphere that defines Affinity Dental Clinics. Whether you're greeting patients, managing appointments, or coordinating with our clinical team, your organizational skills and friendly demeanor will make a lasting impact.
Bali’s thriving expat and tourism community means you’ll interact with patients from around the world, making this an exciting opportunity for those who thrive in multicultural settings. If you’re passionate about healthcare administration and eager to grow in a supportive, fast-paced environment, we’d love to hear from you!
Responsibility
- Greet and welcome patients and visitors with a professional and friendly demeanor, ensuring a positive first impression.
- Manage front desk operations, including appointment scheduling, confirmations, and follow-ups using clinic software.
- Handle patient inquiries via phone, email, and in-person, providing accurate information about services, pricing, and policies.
- Maintain organized and up-to-date patient records, ensuring confidentiality and compliance with data protection regulations.
- Coordinate with dental professionals to ensure seamless patient flow and minimize wait times.
- Process payments, issue receipts, and manage billing inquiries with attention to detail.
- Oversee the cleanliness and presentation of the reception area, including waiting room amenities.
- Assist with administrative tasks such as inventory management, reporting, and correspondence.
Qualifications
- Minimum 1-2 years of experience in a front desk, receptionist, or customer service role, preferably in healthcare or a clinical setting.
- Excellent English communication skills (written and verbal); proficiency in Indonesian is a plus.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Proficiency in Microsoft Office (Word, Excel) and experience with clinic management software.
- Friendly, approachable, and professional demeanor with a passion for customer service.
- Ability to work independently and as part of a team in a fast-paced environment.
- Discretion and integrity in handling sensitive patient information.
- Flexibility to adapt to changing priorities and occasional overtime if required.