job description
Join PT Fondue Recovery Center, a premier wellness destination in Bali, as our Front Desk Receptionist. This is a unique opportunity to be the welcoming face of our serene recovery and wellness facility, where youâll play a pivotal role in ensuring seamless operations and exceptional guest experiences.
Based in the vibrant and culturally rich area of Canggu, youâll work in a dynamic environment that blends professionalism with the tranquil ambiance of Bali. Your daily interactions will contribute to creating a supportive and healing atmosphere for our clients, while your organizational skills will keep our administrative processes running smoothly.
If youâre a detail-oriented, customer-focused professional with a passion for wellness and hospitality, weâd love to hear from you. This contract position offers competitive compensation, a collaborative work environment, and the chance to grow within a respected organization in Baliâs thriving wellness industry.
Responsibility
- Greet and welcome clients, visitors, and staff with a warm, professional demeanor, ensuring a positive first impression.
- Manage incoming calls, emails, and messages, responding promptly and directing inquiries to the appropriate departments.
- Handle client bookings, cancellations, and rescheduling for classes, consultations, and wellness programs using our internal systems.
- Process payments, issue receipts, and maintain accurate financial records for all transactions.
- Coordinate with the operations team to manage daily schedules, room allocations, and resource planning.
- Maintain a clean, organized, and inviting reception area, including managing office supplies and literature.
- Assist clients with general inquiries about services, facilities, and local recommendations.
- Uphold strict confidentiality regarding client information and adhere to all data protection policies.
Qualifications
- Minimum 1-2 years of experience in a receptionist, administrative, or customer service role, preferably in hospitality, wellness, or healthcare.
- Fluent in English (written and spoken); proficiency in Indonesian (Bahasa) is a strong plus.
- Excellent communication and interpersonal skills, with a natural ability to build rapport with diverse clients.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Proficiency in Microsoft Office (Word, Excel) and experience with booking/management software.
- Discreet, professional, and able to handle sensitive situations with tact and empathy.
- Flexible to work shifts, including weekends and evenings, as required by the centerâs operating hours.
- Passion for wellness, health, or holistic healing is highly desirable.