job description
Join Jaens Spa Ubud, a premier luxury wellness destination in Bali, as a Front Desk Receptionist. This role offers a unique opportunity to be the first point of contact for guests seeking relaxation and rejuvenation in one of Bali’s most serene settings. You will play a pivotal role in delivering exceptional customer service, managing reservations, and ensuring a seamless experience for our international clientele.
As part of our team, you will work in a tranquil, high-end environment where attention to detail and professionalism are paramount. This position is ideal for individuals who thrive in hospitality, enjoy interacting with diverse guests, and take pride in creating memorable experiences. With competitive compensation and the chance to grow within a renowned wellness brand, this is more than a job—it’s an opportunity to elevate your career in Bali’s thriving hospitality industry.
Responsibility
- Greet and welcome guests with warmth and professionalism, ensuring a positive first impression.
- Manage front desk operations, including check-ins, check-outs, and appointment scheduling.
- Handle inquiries via phone, email, and in-person, providing accurate information about spa services and promotions.
- Coordinate with therapists and staff to ensure smooth service delivery and guest satisfaction.
- Maintain a clean, organized, and inviting reception area.
- Process payments, issue receipts, and manage cash transactions with precision.
- Assist in administrative tasks, including record-keeping and reporting.
- Uphold the spa’s standards of excellence in customer service and hygiene.
Qualifications
- Minimum D3/S1 degree in any field (Hospitality or Tourism preferred).
- Fluency in English (spoken and written) is required; additional languages are a plus.
- At least 1 year of experience in front office, reception, or public relations roles.
- Strong interpersonal and communication skills with a customer-centric approach.
- Proficiency in basic computer applications (e.g., MS Office, booking systems).
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Pleasant demeanor, professional appearance, and a passion for hospitality.
- Willingness to work flexible hours, including weekends and holidays.