job description
Join Remedy Skintech, Inc. as our Front Desk Receptionist and become the welcoming face of our premium skincare clinic in the heart of Bali. This is more than just an administrative role—it’s an opportunity to create exceptional first impressions, foster client relationships, and contribute to a thriving wellness environment.
At Remedy Skintech, we blend cutting-edge dermatological solutions with a holistic approach to beauty. As our Front Desk Receptionist, you’ll play a pivotal role in ensuring seamless client experiences, from scheduling appointments to providing personalized service with warmth and professionalism.
We offer a competitive salary, career growth opportunities, and exclusive wellness perks to help you thrive both personally and professionally. If you’re passionate about customer service, detail-oriented, and eager to be part of a dynamic team, we’d love to hear from you!
Responsibility
- Greet and welcome clients with a warm, professional demeanor, ensuring a positive first impression.
- Manage appointment scheduling, confirmations, and follow-ups using clinic software.
- Handle phone, email, and in-person inquiries with efficiency and courtesy.
- Maintain accurate client records, including contact details, treatment histories, and preferences.
- Process payments, issue receipts, and manage retail product sales with precision.
- Coordinate with skincare specialists and therapists to ensure smooth client flow and service delivery.
- Uphold clinic cleanliness and organization, including the reception area and waiting lounge.
- Promote clinic services, packages, and promotions to clients when appropriate.
Qualifications
- Proven experience as a Receptionist, Front Desk Agent, or in a client-facing role, preferably in healthcare, wellness, or beauty industries.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Strong organizational abilities with a keen eye for detail.
- Proficiency in Microsoft Office and experience with appointment scheduling software (e.g., ClinicMind, JaneApp).
- Fluency in English; additional proficiency in Indonesian (Bahasa) is a plus.
- Ability to multitask in a fast-paced environment while maintaining composure.
- Passion for skincare, wellness, or the beauty industry is highly desirable.
- High school diploma or equivalent; additional certification in customer service or administration is a bonus.