job description
Join Gravity Eco Boutique Hotel, a premier sustainable luxury destination in the heart of Bali, as a Front Desk Receptionist. This is your opportunity to deliver exceptional customer service in an eco-conscious environment while contributing to a meaningful hospitality experience.
As the first point of contact for our guests, you will embody the warmth and professionalism that define our brand. You’ll manage check-ins/outs, handle inquiries, and ensure seamless operations—all while promoting our commitment to sustainability. With ongoing training and competitive benefits, this role offers growth in one of Bali’s most innovative boutique hotels.
Ideal for passionate hospitality professionals who thrive in dynamic settings, this position combines guest relations, administrative excellence, and eco-friendly practices in a stunning tropical location.
Responsibility
- Welcome guests with a warm, professional demeanor and manage check-in/out processes efficiently.
- Handle phone, email, and in-person inquiries with prompt, courteous responses.
- Coordinate with housekeeping, maintenance, and management to ensure guest satisfaction.
- Process payments, maintain accurate records, and prepare daily reports for management.
- Promote hotel amenities, local attractions, and eco-friendly initiatives to enhance guest experiences.
- Resolve guest concerns proactively with a solutions-oriented approach.
- Uphold sustainability practices (e.g., paperless check-ins, energy conservation) in alignment with the hotel’s eco mission.
- Assist with administrative tasks, including reservation management and inventory tracking.
Qualifications
- Minimum 1 year of experience in front desk, reception, or customer service roles (hotel industry preferred).
- Fluent in English and Indonesian; additional languages are a plus.
- Exceptional communication and interpersonal skills with a guest-first mindset.
- Proficiency in PMS (Property Management Systems) and basic office software (Excel, Word).
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Passion for sustainability and eco-friendly practices in hospitality.
- Flexible to work shifts, weekends, and holidays as required.
- High school diploma or equivalent; hospitality certification is advantageous.