job description
Are you a professional, courteous, and detail-oriented individual looking to make a positive impact in a clinical setting? Refresh Group Pte Ltd is seeking a Front Desk Receptionist / Clinical Assistant to join our team in beautiful Bali. In this role, you will be the first point of contact for patients, ensuring a warm and efficient experience while providing administrative and clinical support.
As a Front Desk Receptionist / Clinical Assistant, you will play a vital role in maintaining the smooth operation of our clinic. Your excellent communication skills, proficiency in computer usage, and ability to multitask will be essential in delivering exceptional patient care and administrative efficiency.
If you are passionate about healthcare administration and thrive in a dynamic environment, we invite you to apply and become part of our dedicated team.
Responsibility
- Greet and assist patients and visitors in a professional and friendly manner.
- Manage appointment scheduling, confirmations, and cancellations.
- Maintain accurate patient records and ensure confidentiality.
- Handle incoming calls and emails, directing inquiries appropriately.
- Assist with basic clinical tasks, such as preparing examination rooms and sterilizing equipment.
- Process payments and manage billing inquiries.
- Coordinate with medical staff to ensure efficient clinic operations.
- Maintain a clean and organized reception area.
Qualifications
- High school diploma or equivalent; additional certification in medical administration is a plus.
- Proven experience in a front desk or administrative role, preferably in a healthcare setting.
- Excellent communication and interpersonal skills.
- Proficiency in computer usage and office software (e.g., Microsoft Office, electronic health records).
- Strong organizational and multitasking abilities.
- Ability to maintain confidentiality and handle sensitive information.
- Friendly, approachable, and customer-service oriented.
- Fluency in English; knowledge of additional languages is an advantage.