job description
Join MSL Swimming Academy as a Front Desk Receptionist & Administrative Assistant and play a pivotal role in ensuring seamless operations at our state-of-the-art swim center in Bali. This position is perfect for detail-oriented professionals who thrive in dynamic environments and are passionate about delivering exceptional customer service.
As the first point of contact for clients, parents, and visitors, you will create a welcoming atmosphere while efficiently managing administrative tasks to support the academy’s daily functions. Your organizational skills and proactive approach will contribute directly to the smooth, positive experience our community expects.
Located in the vibrant heart of Badung, this part-time role offers flexibility and the opportunity to work in a rewarding, community-focused setting. Whether you’re greeting guests, coordinating schedules, or maintaining records, your work will have a tangible impact on our operations and reputation.
Responsibility
- Greet and assist visitors, parents, and students with professionalism and a friendly demeanor.
- Manage front desk operations, including phone calls, emails, and in-person inquiries.
- Coordinate class schedules, bookings, and registrations for swimming programs.
- Maintain accurate records of attendance, payments, and client information.
- Handle administrative tasks such as filing, data entry, and preparing reports.
- Ensure the reception area and common spaces are clean, organized, and presentable.
- Assist in resolving customer concerns and escalating issues to management when necessary.
- Collaborate with the team to support special events, promotions, or academy initiatives.
Qualifications
- Minimum 1 year of experience in reception, administration, or customer service roles.
- Excellent communication skills in English (written and verbal).
- Proficiency in Microsoft Office (Word, Excel) and basic office equipment.
- Strong organizational and multitasking abilities with attention to detail.
- Friendly, approachable, and able to work under pressure in a fast-paced environment.
- Basic knowledge of scheduling software or CRM systems is a plus.
- Ability to work flexible hours, including weekends and evenings as needed.
- Passion for customer service and a commitment to creating a positive experience for all visitors.