job description
Join Elite Pilates Club in beautiful Canggu, Bali, as our Front Desk Receptionist and become the welcoming face of our premium wellness studio. In this dynamic role, you will create a warm, professional atmosphere for clients, manage daily operations, and support our team in delivering exceptional service. If you thrive in a fast-paced environment, have a passion for health and wellness, and enjoy engaging with people, this is the perfect opportunity for you.
As part of our team, you will handle client inquiries, manage bookings, and assist with administrative tasks while contributing to our studio’s vibrant community. Your organizational skills and friendly demeanor will ensure smooth operations and a memorable experience for every visitor. Located in the heart of Canggu, our studio offers a serene yet energetic workspace where you can grow both personally and professionally.
Responsibility
- Greet and welcome clients with a warm, professional demeanor, ensuring a positive first impression.
- Manage front desk operations, including check-ins, bookings, and inquiries via phone, email, and in-person.
- Coordinate class schedules, instructor availability, and client reservations using studio management software.
- Process payments, handle cash transactions, and maintain accurate financial records.
- Assist with basic promotional tasks, including social media updates and graphic design for studio events.
- Maintain a clean, organized reception area and ensure all client amenities are stocked and presentable.
- Collaborate with the sales team to promote memberships, packages, and special offers.
- Address client concerns or feedback promptly and escalate issues to management when necessary.
Qualifications
- High school diploma or equivalent; additional certification in hospitality or administration is a plus.
- Proven experience in a customer-facing role, preferably in wellness, fitness, or hospitality industries.
- Excellent communication skills in English; proficiency in Bahasa Indonesia is advantageous.
- Strong organizational and multitasking abilities with keen attention to detail.
- Proficiency in Microsoft Office, Google Workspace, and basic graphic design tools (e.g., Canva).
- Friendly, approachable personality with a passion for health, wellness, and customer service.
- Ability to work flexible hours, including weekends and evenings, as needed.
- Basic knowledge of Pilates or fitness is a bonus but not required.