job description
Join Primacare Dental as a Front Desk Associate and become the welcoming face of our modern dental practice in Bali. In this dynamic role, you will serve as the first point of contact for patients, ensuring a seamless and professional experience from check-in to check-out. Your exceptional organizational skills and warm demeanor will play a pivotal role in maintaining the efficiency of our business office while fostering a positive atmosphere for both patients and staff.
Based in the vibrant community of Canggu, Bali, this position offers the opportunity to work in a fast-paced, patient-centered environment where your administrative expertise will directly contribute to the smooth operation of our clinic. Whether you're managing appointments, handling inquiries, or coordinating with healthcare professionals, your attention to detail and proactive approach will be key to our success.
If you are a motivated professional with a passion for customer service and a knack for multitasking, we invite you to apply and help us deliver world-class dental care with a personal touch.
Responsibility
- Greet and welcome patients and visitors with a professional and friendly demeanor, ensuring a positive first impression.
- Manage patient check-ins and check-outs, including verifying personal and insurance information, and updating records in our digital system.
- Schedule, confirm, and reschedule appointments efficiently, coordinating with patients and dental staff to optimize clinic flow.
- Handle incoming calls, emails, and walk-in inquiries, providing accurate information about services, pricing, and availability.
- Process patient payments, issue receipts, and reconcile daily financial transactions with precision.
- Maintain a clean, organized, and well-stocked reception area, including managing office supplies and promotional materials.
- Assist with administrative tasks such as filing, data entry, and preparing patient charts or documents for dental procedures.
- Collaborate with the dental team to ensure seamless communication and address any patient concerns or special requests.
Qualifications
- Minimum of 1-2 years of experience in a front desk, receptionist, or administrative role, preferably in a healthcare or dental setting.
- Excellent communication and interpersonal skills, with the ability to interact professionally with patients of all ages.
- Proficient in Microsoft Office Suite (Word, Excel) and comfortable learning new software for patient management.
- Strong organizational and time-management skills, with the ability to prioritize tasks in a busy environment.
- Detail-oriented with a high level of accuracy in data entry and financial transactions.
- Fluent in English (written and spoken); knowledge of Indonesian (Bahasa) is a plus.
- Ability to work full-time with flexibility to adapt to occasional overtime or shifted schedules.
- A proactive attitude, problem-solving mindset, and commitment to delivering exceptional customer service.