job description
Join Sunstone Hotel as a Front Desk Associate and become the face of exceptional hospitality in Bali’s most sought-after destinations. We are looking for a dynamic and guest-focused professional to create unforgettable experiences for our visitors. Enjoy competitive compensation, exclusive staff discounts, wellness programs, and unparalleled career growth opportunities in the heart of Indonesia’s vibrant tourism industry.
At Sunstone Hotel, we believe in nurturing talent and fostering a culture of excellence. As a Front Desk Associate, you will play a pivotal role in ensuring our guests feel welcomed, valued, and cared for from the moment they arrive. If you are passionate about hospitality and thrive in a fast-paced environment, this is your chance to shine in a role that offers both personal and professional fulfillment.
Responsibility
- Welcome guests with a warm, professional demeanor and provide a seamless check-in and check-out experience.
- Handle guest inquiries, reservations, and requests efficiently, ensuring high levels of satisfaction.
- Manage front desk operations, including phone calls, emails, and administrative tasks with precision.
- Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly.
- Process payments, issue receipts, and maintain accurate records of transactions.
- Provide local recommendations and assistance to enhance guests’ stay and experience.
- Uphold hotel policies and procedures while delivering personalized service.
- Assist in resolving guest complaints or issues with empathy and professionalism.
Qualifications
- High school diploma or equivalent; additional certification in hospitality is a plus.
- Proven experience in a front desk, customer service, or guest relations role.
- Excellent communication and interpersonal skills in English; knowledge of additional languages is advantageous.
- Proficiency in hotel management software and basic computer applications.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- A friendly, approachable attitude with a passion for delivering outstanding service.
- Flexibility to work in shifts, including weekends and holidays.
- Knowledge of local attractions and cultural insights to enrich guest experiences.