job description
Join RASA GAYA Studio, a premier hair and beauty destination in the heart of Ubud, Bali, as our next Front Desk Administrator. This is a unique opportunity to be the face of our luxury studio, where artistry meets exceptional client service in one of Bali’s most vibrant cultural hubs.
As our Front Desk Administrator, you will play a pivotal role in ensuring seamless operations, delivering a warm and professional welcome to our diverse clientele, and maintaining the studio’s reputation for excellence. Your organizational skills and passion for the beauty industry will help elevate the client experience from the moment they step through our doors.
Ubud’s thriving expat and tourist community offers a dynamic work environment where you’ll interact with international clients, local professionals, and creative minds. Whether you’re coordinating appointments, managing inquiries, or supporting our talented stylists and aestheticians, your contributions will directly impact our studio’s success.
If you thrive in a fast-paced, customer-centric setting and take pride in delivering five-star service, we’d love to hear from you. Apply today and become part of a team that values professionalism, creativity, and community.
Responsibility
- Greet and welcome clients with a warm, professional demeanor, ensuring a positive first impression.
- Manage appointment scheduling, confirmations, and follow-ups using studio software and tools.
- Handle phone, email, and in-person inquiries efficiently, providing accurate information about services, pricing, and availability.
- Process payments, receipts, and client records with meticulous attention to detail.
- Coordinate with stylists, aestheticians, and management to ensure smooth daily operations and client satisfaction.
- Maintain a clean, organized, and inviting reception area with all necessary materials (brochures, forms, etc.).
- Assist in inventory management for retail products and studio supplies, placing orders as needed.
- Resolve client concerns or complaints diplomatically and promptly, escalating issues when necessary.
Qualifications
- Proven experience (1+ years) in a front desk, administrative, or customer service role, preferably in the beauty, wellness, or hospitality industry.
- Fluent in English (written and spoken); proficiency in Indonesian (Bahasa) is a strong plus.
- Exceptional communication and interpersonal skills with a natural ability to build rapport.
- Strong organizational and time-management abilities to handle multiple tasks in a busy environment.
- Proficiency in basic computer applications (e.g., Google Workspace, Microsoft Office) and POS systems.
- A polished, professional appearance and demeanor that aligns with our luxury studio’s brand.
- Ability to work flexible hours, including weekends and evenings, as needed.
- Passion for the beauty and wellness industry with a client-first mindset.