job description
Join ECE Consulting Group as a Fraud Investigator & Dispute Operations Specialist and play a pivotal role in safeguarding financial integrity. This dynamic position offers the opportunity to investigate fraudulent activities, resolve disputes, and ensure compliance with industry regulations. Based in the vibrant locations of Bali, you will work in a collaborative environment, leveraging cutting-edge tools to protect customer accounts and mitigate risks.
As a specialist in this field, you will analyze transaction patterns, identify suspicious activities, and implement preventive measures. Your expertise will contribute to maintaining trust and security within the financial ecosystem. If you are detail-oriented, analytical, and passionate about combating fraud, this role is perfect for you.
ECE Consulting Group is committed to fostering professional growth and providing a supportive work culture. Enjoy competitive compensation, comprehensive benefits, and the chance to make a real impact in the banking and financial services sector.
Responsibility
- Investigate and analyze fraudulent transactions and disputes to determine validity and resolve issues.
- Monitor and review customer accounts for suspicious activities, ensuring timely intervention.
- Collaborate with internal teams and external partners to gather evidence and document findings.
- Develop and implement strategies to prevent fraud and enhance security protocols.
- Prepare detailed reports on investigations, including recommendations for corrective actions.
- Ensure compliance with regulatory requirements and company policies related to fraud prevention.
- Provide exceptional customer service by addressing inquiries and resolving disputes efficiently.
- Stay updated on emerging fraud trends and technologies to improve detection methods.
Qualifications
- Bachelor's degree in Finance, Criminal Justice, Business Administration, or a related field.
- Minimum of 2 years of experience in fraud investigation, dispute resolution, or a similar role.
- Strong analytical skills with the ability to interpret complex data and identify patterns.
- Proficiency in using fraud detection tools and software.
- Excellent communication and interpersonal skills for effective collaboration.
- Detail-oriented with a high level of accuracy in documentation and reporting.
- Knowledge of banking regulations and compliance standards.
- Ability to work under pressure and meet deadlines in a fast-paced environment.