job description
Join ECE Consulting Group as a Fraud Investigator & Dispute Operations Specialist and play a pivotal role in safeguarding financial transactions and customer accounts. This dynamic position offers the opportunity to work in a fast-paced environment, where your analytical skills and attention to detail will directly impact fraud prevention and dispute resolution. Based in the vibrant regions of Bali, you'll collaborate with cross-functional teams to ensure compliance, mitigate risks, and enhance customer trust.
If you are passionate about financial security, thrive in investigative roles, and seek a rewarding career in the banking and financial services sector, this is your chance to make a difference. Apply now and become part of a team dedicated to excellence and integrity.
Responsibility
- Investigate and analyze suspicious transactions and potential fraud cases to determine validity and risk.
- Resolve customer disputes related to unauthorized transactions, billing errors, and other financial discrepancies.
- Monitor and review account activities to identify patterns or anomalies indicative of fraudulent behavior.
- Collaborate with internal teams, including compliance, legal, and customer service, to ensure timely and accurate resolution of cases.
- Maintain detailed records of investigations, findings, and actions taken in compliance with regulatory standards.
- Develop and implement strategies to enhance fraud detection and prevention measures.
- Provide training and guidance to junior staff on fraud investigation techniques and best practices.
- Stay updated on industry trends, emerging fraud tactics, and regulatory changes to adapt investigation methodologies.
Qualifications
- Bachelor’s degree in Finance, Accounting, Criminal Justice, or a related field.
- Minimum of 2 years of experience in fraud investigation, dispute resolution, or a similar role within the financial services industry.
- Strong analytical skills with the ability to interpret complex data and identify trends.
- Proficiency in using fraud detection tools, databases, and Microsoft Office Suite.
- Excellent communication skills, both written and verbal, with the ability to explain findings clearly.
- Knowledge of regulatory requirements and compliance standards in the banking sector.
- Detail-oriented with a high level of integrity and confidentiality.
- Ability to work independently and as part of a team in a fast-paced environment.