job description
Join Fredley Food and Beverages, a dynamic and rapidly growing food and restaurant service company founded in 2014 by Avin Ong, one of the Philippines' youngest and most visionary entrepreneurs. As we expand our footprint in Bali’s thriving hospitality scene, we are seeking a passionate and results-driven Franchise Relations Manager to strengthen our franchise network across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this role, you will be the bridge between our corporate team and franchise partners, ensuring seamless operations, brand consistency, and mutual growth. If you thrive in a fast-paced environment, have a knack for relationship-building, and are eager to contribute to a brand that values innovation and excellence, this is the perfect opportunity for you.
Bali’s booming tourism and food industry offer an exciting backdrop for your career growth. As part of our team, you’ll enjoy a collaborative work culture, professional development opportunities, and the chance to make a tangible impact on our brand’s success in one of Southeast Asia’s most vibrant markets.
Ready to take your career to the next level? Apply now and become a key player in Fredley’s expansion journey in Bali!
Responsibility
- Develop and maintain strong relationships with franchise partners to ensure alignment with company standards and business goals.
- Conduct regular visits to franchise locations to assess operations, provide support, and address any challenges.
- Monitor franchise performance, including sales, customer satisfaction, and compliance with brand guidelines.
- Collaborate with cross-functional teams (marketing, operations, training) to implement strategies that drive franchise success.
- Identify training needs and coordinate with the training team to deliver programs that enhance franchisee capabilities.
- Resolve conflicts or issues between franchisees and corporate, ensuring timely and effective solutions.
- Analyze market trends and competitor activities to recommend improvements for franchise operations.
- Prepare reports on franchise performance and present insights to senior management.
Qualifications
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
- Minimum of 3-5 years of experience in franchise relations, operations, or business development within the food and beverage or hospitality industry.
- Strong interpersonal and communication skills, with the ability to build rapport with diverse stakeholders.
- Proven problem-solving skills and the ability to think strategically under pressure.
- Experience in training, coaching, or mentoring franchisees or teams is a plus.
- Fluency in English; proficiency in Bahasa Indonesia is highly desirable.
- Ability to travel frequently across Bali to visit franchise locations.
- Passion for the food and beverage industry and a customer-centric mindset.