job description
Join Millennium Hotels and Resorts as a Food & Beverage Service Ambassador and become the face of exceptional hospitality in Bali’s most prestigious destinations. This role offers a unique opportunity to deliver world-class service in a dynamic, luxury environment while contributing to the success of our renowned outlets.
As a key member of our team, you will create unforgettable dining experiences for guests by combining professionalism, warmth, and attention to detail. Whether in a beachfront restaurant, rooftop bar, or fine-dining setting, your role will be pivotal in upholding our brand’s reputation for excellence. Bali’s thriving tourism industry ensures a vibrant workplace with opportunities for growth and cultural exchange.
We are seeking passionate individuals who thrive in fast-paced environments and take pride in delivering service that exceeds expectations. If you are a hospitality professional with a flair for guest interaction and a commitment to quality, this is your chance to shine in one of the world’s most sought-after travel destinations.
Responsibility
- Deliver exceptional food and beverage service to guests, ensuring a seamless and memorable dining experience.
- Greet, seat, and assist guests with professionalism, anticipating their needs and preferences.
- Collaborate with kitchen and bar teams to ensure timely and accurate order delivery.
- Maintain high standards of cleanliness, presentation, and hygiene in all service areas.
- Handle guest inquiries, special requests, and complaints with diplomacy and efficiency.
- Upsell menu items and promotions to enhance guest satisfaction and revenue.
- Assist in setting up and breaking down service stations, including tables, linens, and utensils.
- Participate in training sessions to stay updated on service protocols, menu knowledge, and wine pairings.
Qualifications
- Minimum 1-2 years of experience in a similar role within the hospitality industry (hotels, resorts, or fine-dining restaurants).
- Excellent communication and interpersonal skills with fluency in English; additional languages are a plus.
- Strong customer service orientation with a passion for creating positive guest experiences.
- Ability to work flexible hours, including evenings, weekends, and public holidays.
- Well-groomed appearance with a professional and approachable demeanor.
- Basic knowledge of food and beverage pairings, service etiquette, and POS systems.
- Team player with a proactive attitude and the ability to work under pressure.
- Familiarity with luxury service standards and a commitment to continuous improvement.