job description
Join the world-renowned Shangri-La Group as a Food & Beverage Captain in the heart of Bali’s most exclusive destinations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. This is your opportunity to elevate your hospitality career in a luxury setting where service excellence and guest satisfaction are paramount.
As a key leader in our dining outlets, you will oversee daily operations, mentor a dynamic service team, and ensure every guest experience reflects Shangri-La’s commitment to impeccable service, culinary excellence, and unmatched hospitality. Whether in a beachfront restaurant, a fine-dining venue, or a vibrant lounge, your leadership will shape memorable moments for our discerning guests.
Bali’s thriving tourism industry offers unparalleled growth opportunities for ambitious professionals. If you thrive in fast-paced environments, have a passion for service, and take pride in maintaining the highest standards, we invite you to apply.
Responsibility
- Lead and supervise the F&B service team to deliver exceptional guest experiences in alignment with Shangri-La’s luxury standards.
- Oversee daily outlet operations, including opening/closing procedures, staff scheduling, and service flow optimization.
- Ensure compliance with hygiene, safety, and sanitation standards in accordance with local regulations and company policies.
- Train, coach, and mentor staff to enhance service skills, product knowledge, and upselling techniques.
- Resolve guest complaints promptly and professionally, turning challenges into opportunities for service recovery and loyalty.
- Collaborate with the culinary team to ensure seamless coordination between kitchen and service, maintaining food quality and presentation.
- Monitor inventory levels, assist in cost control measures, and contribute to menu development based on guest feedback.
- Maintain a positive and motivating work environment to foster teamwork and high morale among staff.
Qualifications
- Minimum 2 years of experience in a supervisory or leadership role within F&B, preferably in a luxury hotel, resort, or fine-dining restaurant.
- Proven ability to lead and inspire teams in high-pressure, fast-paced environments.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong knowledge of F&B service standards, wine pairing, and beverage management.
- Certification in food safety and hygiene (e.g., HACCP) is highly desirable.
- Flexibility to work evenings, weekends, and holidays as required by operational needs.
- Passion for hospitality and guest service, with a proactive and solution-oriented mindset.
- Familiarity with POS systems and inventory management tools is an advantage.