job description
Join the world-renowned Shangri-La Group as a Food & Beverage Administrator and play a pivotal role in supporting the Director of Food & Beverage and the F&B Service team in delivering exceptional luxury hospitality experiences. This is a unique opportunity to contribute to the operational excellence of one of Asia’s most prestigious hotel brands, where attention to detail and service excellence are paramount.
In this dynamic role, you will provide high-level administrative support, coordinate F&B operations, and ensure seamless communication between departments. Your organizational skills and passion for hospitality will help maintain the Shangri-La standard of excellence, making every guest interaction memorable.
Based in the scenic Batu Ferringhi, Penang, this position offers a vibrant work environment in a destination known for its stunning beaches and rich cultural heritage. Whether you’re managing schedules, preparing reports, or assisting with event planning, your contributions will directly impact the success of our F&B division.
Responsibility
- Provide comprehensive secretarial and administrative support to the Director of Food & Beverage and the F&B Service team.
- Manage and coordinate meetings, appointments, and correspondence for the F&B leadership team.
- Prepare and distribute reports, presentations, and operational documents to ensure timely decision-making.
- Assist in the planning and execution of F&B events, promotions, and special projects.
- Maintain accurate records, databases, and filing systems for F&B operations.
- Liaise with internal departments (e.g., Culinary, Housekeeping, Sales) and external vendors to facilitate smooth F&B service delivery.
- Monitor and track budgets, expenses, and inventory for F&B-related activities.
- Ensure compliance with Shangri-La’s service standards, policies, and procedures.
Qualifications
- Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum 2-3 years of administrative experience in a luxury hotel, resort, or high-end F&B establishment.
- Exceptional organizational, multitasking, and time-management skills.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and hotel management software.
- Excellent written and verbal communication skills in English; additional languages are a plus.
- High attention to detail and ability to handle confidential information with discretion.
- Proven ability to work under pressure in a fast-paced, service-oriented environment.
- Passion for the hospitality industry and a commitment to delivering outstanding guest experiences.