job description
Join a dynamic hospitality team in the heart of Bali as a Floor Supervisor, where you’ll play a pivotal role in shaping unforgettable guest experiences. This is your opportunity to lead a passionate team in one of the world’s most sought-after tourist destinations, blending professional growth with the vibrant culture of Bali.
As a Floor Supervisor, you’ll oversee daily operations, ensuring seamless service delivery while maintaining the highest standards of hospitality. Your leadership will inspire staff, enhance guest satisfaction, and contribute to the success of a thriving establishment. Whether you’re resolving guest inquiries, optimizing workflows, or fostering a positive work environment, your impact will be felt across every interaction.
Bali’s booming tourism industry offers unparalleled career advancement, and this role is perfect for ambitious professionals eager to take the next step in hospitality management. If you’re a natural leader with a passion for service excellence, we invite you to apply and become part of a team that values innovation, teamwork, and guest-centric solutions.
Responsibility
- Supervise and coordinate daily floor operations to ensure smooth service delivery and guest satisfaction.
- Lead, train, and motivate a team of hospitality staff to maintain high performance and professionalism.
- Monitor and enforce adherence to service standards, hygiene protocols, and company policies.
- Resolve guest complaints or issues promptly and professionally, ensuring a positive experience.
- Optimize staff scheduling and workflows to meet operational demands and peak service times.
- Conduct regular inspections of facilities, equipment, and supplies to maintain a pristine environment.
- Collaborate with management to implement process improvements and enhance service quality.
- Assist in inventory management, including tracking supplies and coordinating with procurement teams.
Qualifications
- Proven experience (2+ years) in a supervisory or leadership role within hospitality, hotels, or resorts.
- Strong interpersonal and communication skills, with fluency in English (additional languages a plus).
- Exceptional problem-solving abilities and a guest-first mindset.
- Familiarity with hospitality management software or POS systems is advantageous.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required.
- Demonstrated leadership skills with a focus on team development and conflict resolution.
- High attention to detail and a commitment to maintaining service excellence.
- Knowledge of local tourism trends and cultural sensitivity in a multicultural environment.