job description
Join Warung Umago Sanur as a Floor Supervisor and take the lead in delivering exceptional hospitality experiences in the heart of Bali. This is a unique opportunity to step into a leadership role within a dynamic and growing establishment, where your ability to inspire teams and ensure seamless operations will directly impact guest satisfaction and business success.
As a Floor Supervisor, you will oversee daily restaurant operations, coordinate staff, and maintain the highest standards of service. Your role is pivotal in creating a welcoming atmosphere that reflects the warmth and culture of Bali while meeting the expectations of both local and international guests.
Warung Umago Sanur is committed to fostering a supportive and collaborative work environment. If you are a passionate leader with a keen eye for detail and a dedication to excellence in hospitality, we invite you to apply and become part of our team.
Responsibility
- Lead and supervise the floor staff, ensuring efficient and high-quality service during all shifts.
- Coordinate daily operations, including opening and closing procedures, staff scheduling, and task delegation.
- Monitor and maintain service standards, ensuring compliance with company policies and guest expectations.
- Handle guest inquiries, complaints, and special requests professionally and promptly.
- Train, mentor, and motivate team members to deliver exceptional customer service.
- Oversee table management, reservations, and seating arrangements to optimize guest flow and satisfaction.
- Conduct regular inspections of the dining area, ensuring cleanliness, presentation, and adherence to health and safety standards.
- Collaborate with the kitchen and management teams to ensure smooth communication and efficient service delivery.
Qualifications
- Proven experience in a supervisory or leadership role within the hospitality industry, preferably in a restaurant or similar establishment.
- Strong interpersonal and communication skills, with the ability to lead and inspire a diverse team.
- Excellent problem-solving abilities and a customer-centric approach to service.
- Familiarity with POS systems, reservation software, and basic inventory management.
- High attention to detail and the ability to multitask in a fast-paced environment.
- Fluency in English; additional proficiency in Indonesian (Bahasa) is a plus.
- Flexibility to work evenings, weekends, and holidays as required by the business needs.
- A passion for hospitality and a commitment to delivering memorable guest experiences.