job description
Join Richeese Factory as a Floor Manager in Bali’s most vibrant hospitality and retail destinations! This is your opportunity to lead a dynamic team in delivering exceptional customer experiences while overseeing daily operations in a high-energy environment.
As a Floor Manager, you will play a pivotal role in ensuring smooth shift operations, maintaining service excellence, and driving team performance. Your leadership will shape the guest experience, from coordinating staff to resolving operational challenges with efficiency and professionalism.
Based in Bali’s premier locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll work in a fast-paced setting where your organizational skills and passion for hospitality will thrive. Whether you’re managing inventory, training staff, or optimizing workflows, your contributions will directly impact customer satisfaction and business success.
If you’re a proactive leader with a keen eye for detail and a commitment to service excellence, we invite you to apply and take the next step in your hospitality career with Richeese Factory.
Responsibility
- Oversee daily floor operations during assigned shifts, ensuring adherence to company standards and procedures.
- Lead, train, and motivate a team of staff to deliver outstanding customer service and operational efficiency.
- Monitor and maintain inventory levels, including stock control and supply ordering, to support seamless operations.
- Resolve customer inquiries and complaints professionally, ensuring a positive and memorable guest experience.
- Coordinate with other departments (e.g., kitchen, sales, logistics) to ensure smooth workflow and timely service delivery.
- Implement and enforce health, safety, and hygiene protocols in compliance with local regulations.
- Prepare shift reports, including sales data, customer feedback, and operational incidents, for management review.
- Identify opportunities to improve service quality, efficiency, and customer satisfaction, and propose actionable solutions.
Qualifications
- Minimum 3 years of experience in a supervisory or managerial role within hospitality, retail, or F&B industries.
- Proven ability to lead teams, delegate tasks, and maintain high productivity in fast-paced environments.
- Excellent communication and interpersonal skills, with fluency in English and Indonesian (additional languages are a plus).
- Strong problem-solving abilities and a customer-centric approach to service delivery.
- Familiarity with POS systems, inventory management software, and basic financial reporting.
- High attention to detail, organizational skills, and the ability to multitask under pressure.
- Flexibility to work rotating shifts, including weekends, holidays, and peak hours.
- Passion for the hospitality industry and a commitment to continuous professional development.