job description
Join Erajaya as a Floor Leader - Supervisor and take the lead in delivering exceptional customer experiences in our dynamic F&B retail environment. This role is perfect for a motivated professional with a passion for leadership and a proven track record in retail supervision. You will oversee daily operations, mentor team members, and ensure seamless service delivery in our high-energy stores across Bali.
As a Floor Leader, you will play a pivotal role in driving sales, maintaining operational excellence, and fostering a positive work culture. If you thrive in fast-paced settings and have a knack for team leadership, this is your opportunity to grow with a leading brand in the retail industry.
Erajaya is committed to employee development, offering competitive compensation, career advancement opportunities, and a collaborative work environment. Apply now and take the next step in your retail leadership journey!
Responsibility
- Lead and supervise a team of retail associates to ensure high standards of customer service and operational efficiency.
- Monitor daily sales performance, inventory levels, and store presentation to meet company targets.
- Train and mentor staff on product knowledge, sales techniques, and customer engagement strategies.
- Resolve customer inquiries and complaints professionally to enhance satisfaction and loyalty.
- Coordinate with management to implement promotional campaigns and visual merchandising standards.
- Ensure compliance with health, safety, and hygiene regulations in accordance with company policies.
- Conduct regular team meetings to communicate goals, provide feedback, and address operational challenges.
- Assist in recruitment, onboarding, and performance evaluations of retail staff.
Qualifications
- Minimum of 2 years of experience in the F&B retail industry, with at least 1 year in a supervisory or leadership role.
- Proven ability to lead and motivate teams in a fast-paced retail environment.
- Strong communication and interpersonal skills to interact effectively with customers and staff.
- Excellent problem-solving abilities and a customer-centric approach.
- Familiarity with inventory management, sales reporting, and retail operations.
- Ability to work flexible hours, including weekends and holidays, as required.
- Proficiency in basic computer applications (e.g., POS systems, MS Office).
- Passion for the F&B industry and a commitment to delivering exceptional service.