job description
Join Medela Potentia, a leading name in banking and financial services, as a Financial Collections Specialist in the vibrant heart of Bali. This role is perfect for detail-oriented professionals who thrive in dynamic environments and are passionate about maintaining financial stability through effective debt recovery and account management.
As a Collections Specialist, you will play a pivotal role in ensuring the timely recovery of outstanding payments across multiple business channels. Your expertise will directly contribute to the company’s financial health while fostering positive relationships with clients. Based in one of Bali’s most sought-after locations—Canggu, Ubud, Denpasar, or surrounding areas—you’ll enjoy a unique blend of professional growth and island lifestyle.
We offer a competitive contract-based salary (IDR 8M–12M/month), flexible work arrangements, and the opportunity to work with a forward-thinking team in the financial sector. If you have a knack for negotiation, strong analytical skills, and a customer-centric approach, we’d love to hear from you!
Responsibility
- Manage and monitor outstanding accounts receivable across assigned business channels, ensuring timely collections.
- Conduct proactive outreach to clients via phone, email, and in-person meetings to negotiate payment plans and resolve delinquencies.
- Maintain accurate and up-to-date records of all collection activities in the company’s CRM or financial systems.
- Collaborate with internal teams (sales, finance, legal) to escalate high-risk accounts and implement recovery strategies.
- Prepare and present weekly/monthly reports on collection performance, aging analysis, and recovery rates to management.
- Identify trends in payment delays and propose process improvements to minimize future defaults.
- Ensure compliance with company policies, legal regulations, and ethical collection practices.
- Build and maintain strong client relationships to encourage long-term payment discipline.
Qualifications
- Minimum 2+ years of experience in collections, credit control, or financial services (preferably in banking or fintech).
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Proven track record of meeting or exceeding collection targets in a fast-paced environment.
- Excellent negotiation, communication, and interpersonal skills (fluent in English and Bahasa Indonesia).
- Strong analytical and problem-solving abilities with attention to detail.
- Proficiency in Microsoft Excel (pivot tables, VLOOKUP) and familiarity with CRM/ERP systems.
- Ability to work independently while contributing to a collaborative team.
- Willingness to travel within Bali for client meetings (if required).