job description
Join KB Bank as a Customer Service Representative (Frontliner) in Bali and become the face of our brand! We are seeking passionate individuals who excel in delivering exceptional customer service and building lasting relationships. In this role, you will be the first point of contact for our valued clients, ensuring their banking experience is seamless, efficient, and personalized.
As part of our dynamic team, you will work in a fast-paced environment, handling inquiries, resolving issues, and providing financial solutions tailored to customer needs. This is a fantastic opportunity to grow your career in the banking sector while enjoying the vibrant culture and lifestyle of Bali.
If you are a proactive, customer-focused professional with strong communication skills, we invite you to apply and contribute to our mission of delivering excellence in financial services.
Responsibility
- Provide exceptional frontline customer service, ensuring a positive and professional experience for all clients.
- Handle customer inquiries, complaints, and requests efficiently, offering appropriate banking solutions.
- Assist customers with account openings, transactions, and other banking services.
- Maintain accurate records of customer interactions and transactions in compliance with bank policies.
- Promote bank products and services, identifying opportunities to upsell or cross-sell based on customer needs.
- Collaborate with team members to ensure smooth branch operations and high service standards.
- Stay updated on banking products, policies, and industry trends to provide informed assistance.
- Uphold the bank’s reputation by adhering to ethical standards and professional conduct.
Qualifications
- Minimum high school diploma; bachelor’s degree in Business, Finance, or related field is a plus.
- Proven experience in customer service, preferably in the banking or financial sector.
- Excellent communication and interpersonal skills, with fluency in English and Bahasa Indonesia.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using banking software and Microsoft Office tools.
- Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
- Familiarity with financial products and services is an advantage.
- Willingness to work flexible hours, including weekends if required.